الرئيسية
السلام عليكم ورحمه الله وبركاته
Introduction
This course gives you useful language and phrases to improve your spoken communication skills in English in different business situations. Each section features audio, target language and a quiz - all of which are downloadable. You'll also have the opportunity to practise and test your understanding of the language.
Introduction
This course gives you useful language and phrases to improve your spoken communication skills in English in different business situations. Each section features audio, target language and a quiz - all of which are downloadable. You'll also have the opportunity to practise and test your understanding of the language.
Let's Start
with ;Telephone: connecting
Introduction
This section features phrases you might hear when you telephone a company hoping to talk to someone.Think
Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear?
what about
Check understanding
Check your understanding by reading the scripts below:
| Michelle: | Hello, you've reached the marketing department. How can I help? |
| Male: | Yes can I speak to Rosalind Wilson, please? |
| Michelle: | Who’s calling please? |
| Male: | It’sRichard Davies here |
| Michelle: | Certainly. Please hold and I’ll put you through. |
| Male: | Thank you. |
| Michelle: | Hello, marketing. How can I help? |
| Male: | Could I speak to Jason Roberts please? |
| Michelle: | Certainly. Who shall I say is calling? |
| Male: | My name’sMike Andrews. |
| Michelle: | Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through. Hang on a moment, I’m just putting you through. |
you can listen to it from here;
http://www.4shared.com/account/file/74752036/12d22eca/11_connecting.html
and you can download scripts and phrases from here ;
http://www.4shared.com/account/file/74752035/8bdb7f70/11_connecting.html
at the End hope it was useful for you
Hint: the topic is copy from BBC
